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RDD / Whatever it is saying now / Drive shows 0 GB or incompatible sector size

0 GB · wrong capacity · incompatible sector size · cannot be initialised · 520 · 4Kn · LT-series

The drive shows 0 GB, or an incompatible sector size. Four different things look like this, and only one of them is a fault.

A drive that a host reports as 0 GB, as the wrong capacity, as an incompatible sector size or as a disk that cannot be initialised is showing one of four things. It may have 520 or 528 bytes in every sector from a NetApp, EMC, Sun or IBM array, which a standard host cannot address. It may be a 4Kn drive in a host or a controller that expects 512-byte sectors. It may be a self-encrypting drive that is locked and reporting nothing useful until it sees its key. Or it may be an SSD whose controller has failed, which is exactly how Dell's LT-series SAS SSDs presented after their 40,000-hour firmware failure: 0 GB, and a sense code that reads medium format corrupted. Three of the four are drives with nothing wrong that need the right host, the right adaptor or the right key, and every one of them is destroyed by the same two commands: initialise and reformat. One drive imaged is £300 + VAT after the free look, fixed in writing, 3–4 days at the bench.

Free first lookOne fixed figure in writingNo data, no bill on most jobsReturn postage paid

Rather talk it through? An engineer answers the bench line
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Do not initialise the disk, do not format it, and do not reformat its sector size. Three of the four things that look like this are healthy drives on the wrong host, and every one of those commands writes over the data to make the host happy. Photograph the message and send the drive as it is.

The four things it can be, and how the model string tells them apart.

Extended sectors. Storage arrays format their drives with 520 or 528 bytes per sector so that a checksum or T10 Protection Information travels with every block. A SAS host adaptor reports the block size faithfully and the operating system declines to use it: Windows shows 0 GB and offers to initialise, Linux shows no usable capacity, a PERC reports an incompatible sector size. The forum's fix, sg_format to 512 bytes, works by writing every sector, and the drive is then readable and empty. The bench images at 520 or 528 and strips the extra bytes from the image.

4Kn. A 4Kn drive has 4,096-byte sectors and no 512-byte emulation. Older controllers, older BIOSes and some NAS units cannot address it and report the wrong capacity or none. The model string says which format the drive is: HGST and WD strings ending AL4 or N6 rather than AL5 or E6, Seagate 4Kn suffixes, a 4Kn note on the label. It needs a host that speaks 4Kn, and the bench's imagers do.

Locked SED. A self-encrypting drive whose controller was replaced is detected, sometimes with its capacity, sometimes as locked, and returns nothing readable until the controller's key is presented. The label says SED, TCG, FIPS or ISE; the PERC says Secured or Locked. It needs the key. Failed SSD controller. An SSD whose firmware has halted may still be detected and report 0 GB with a medium-format-corrupted sense code; Dell's LT-series did exactly that at 40,000 hours. It is assessed at controller level, model permitting, and the free look says what is possible.

What it says, and what it means.

Describe yours to us →
What you see The usual reason Where that leaves you
0 GB on Windows; SAS drive from a NetApp or EMC520/528-byte sectorsImaged at native size; do not initialise
Wrong capacity; model string ends AL4 or N64Kn drive on a 512-byte hostImaged on a 4Kn imager; nothing wrong
Secured / Locked on the PERCA SED without its keyFind the key; never PSID revert
0 GB SSD; sense 03/31/00Failed SSD controller (Dell LT-series and similar)Assessed at controller level
Incompatible sector size on a PERC520-byte or 4Kn driveNot a fault; send it as it is
Initialised alreadyA new partition table writtenAssessed honestly; usually the volume is still there beneath

From the parcel arriving to your files going back.

Work we have closed →
01

Logged the day it lands, and the first look costs nothing Free

A case number goes on the parcel and a number on every drive the day it is opened, matched to the slot you wrote on it. An engineer settles what has actually happened before anything spins: the interface, the sector format, the firmware, the security state, and what the controller was saying when it stopped. Back to you come two things together: a straight note of what is liftable and what is not, plus one figure, fixed and written down. Accept it, or decline and owe us nothing.

Nothing to pay for lookingA single figure, put in writingNo rebuilds, no imports, no resets
02

The drive on its own bench

A member drive is read on the equipment its interface needs: a SAS imager for SAS and NL-SAS, a SATA imager for enterprise SATA, a terminated SCSI or Fibre Channel controller for the legacy drives, a PCIe adaptor for NVMe. It is never put back in a server, and never in a controller that will try to rebuild. Drives that answer at full speed are imaged; drives with weak or failed heads go to the clean bench, where matched donors are fitted and the service area repaired before a sector is read.

Read at its native interfaceFailing heads to the clean bench
03

Imaged once, at its native sector size

Every drive is imaged sector by sector, head by head where it needs it, with the bad areas last. Drives with 520- or 528-byte sectors are imaged as they are and the extra bytes stripped from the image, never the drive. Self-encrypting drives are unlocked on the imager with the key you supply. From then on the originals are not touched again.

Head by head, weak areas lastNative sector size preserved
04

The image, and the set

Where the set is healthy and one member was the job, the image goes back to you on a fresh drive, sector-identical, ready to rebuild from. Where the set is the job, every member is imaged and the array reassembled in software from the images: order, chunk size, parity rotation and the reshape point read from the drives' own metadata, the file system repaired on the virtual volume, never on the originals. The array work is covered in full on our RAID array site, and it happens on the same bench.

One member: a sector-identical image on fresh mediaA set: reassembled in software from the images
05

You see the file list before you pay

What was recovered is listed for you first, and only then does a bill exist. Approve the list and it is invoiced; turn it down and it is not — and where nothing has come back, most jobs carry no charge at all. Recovered data travels home on fresh media bought in for your job, with the postage at our end. Your case is not closed until you have opened the files on a machine of your own.

No charge until you accept the figureFresh media, supplied with the job3–4 days at the bench

From the bench

  • The model string is the diagnosis. AL5 or E6 is 512e; AL4 or N6 is 4Kn; a NetApp X-part number is 520-byte; SED or FIPS on the label is a key job.
  • Initialising writes a partition table over the start of the drive. On a 520-byte drive it also fails half-way. On any drive it is the first thing to undo.
  • 0 GB on an SSD is a controller, and the honest answer at the free look is sometimes no. It costs nothing to hear it.
  • The host is usually wrong, not the drive. Send the drive; do not keep changing hosts to find one that will format it.

One job, followed all the way through.

UK · RDD-2026-0559JOB LOGGED ✓

Fourteen 520-byte SAS drives from a decommissioned NetApp DS4246 that a new server reported as 0 GB, one aggregate needed for an audit

There was no filer to put them in and every host that saw them offered to initialise them. All fourteen were imaged at 520 bytes on the SAS imager, the images translated to 512-byte sectors, and the RAID-DP aggregate reassembled in software from the translated images. The WAFL volume inside was opened and the audit's files copied out.

100% of the volume recovered10 days here, and back by post
Illustrative example — replace with a genuine case

What helps, and what harms.

Do this much first

  • Photograph the message and the drive's label
  • Copy the full model string
  • Send the drive as it is, in its carrier
  • Tell us which array or server it came from

What sets us back

  • Initialising the disk
  • Formatting or reformatting the sector size
  • PSID reverting a locked drive
  • Trying host after host until one will format it

Questions answered before you commit.

My drive shows 0 GB. Is it dead?

Usually not. It has 520-byte sectors, or 4,096-byte sectors, or it is locked, and the host cannot use it. Only an SSD with a failed controller is actually a fault, and even that is assessed. Do not initialise it.

Windows offers to initialise it. Should I?

No. Initialising writes a new partition table over the start of the drive to make Windows happy. It does not make the data readable and it makes the recovery harder.

Can you read 4Kn drives?

Yes. The bench's imagers speak 4Kn. A 4Kn drive on a 512-byte host is not a fault.

What does it cost?

£300 + VAT for one drive after the free look, fixed in writing.

How long does it take?

3–4 days at the bench for one drive.

Nothing gets worse while it is powered down.

Looking at it is free. Back comes a list of what opened and what did not, together with a single price to finish, set down in writing while you are still free to say no. Until that list reaches you, leave the server off and the drives in their slots.

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