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RDD / Whatever it is saying now / SSDs failed at 32,768 or 40,000 hours

HPE a00092491 · a00097382 · Dell KB 000177640 · HPD8 · HPD7 · D417 · 0 GB

SSDs that failed at 32,768 or 40,000 hours. Drives fitted in one afternoon, dying in one afternoon, exactly on schedule.

In November 2019 HPE published bulletin a00092491: certain SAS SSDs in ProLiant servers and MSA arrays, on firmware before HPD8, would fail at exactly 32,768 power-on hours, which is 3 years, 270 days and 8 hours, and two to the power fifteen. In March 2020 came a00097382: a different line, on firmware before HPD7, failing at 40,000 hours, 4 years, 206 days and 16 hours. Dell's KB 000177640 covered the same problem in its SanDisk-built LT-series SAS SSDs, failing at 40,000 hours before firmware D417 and thereafter reporting 0 GB; Dell's root cause was a bad check on a circular buffer's index. HPE's words about the aftermath were plain: neither the SSD nor the data can be recovered, and drives put into service together will fail nearly simultaneously. The second part is true. The first is true of some drives and not others, and the free look says which. One SSD imaged is £300 + VAT after the free look; a set that has failed is assessed for what survives, and on most jobs no data means no bill.

Free first lookOne fixed figure in writingNo data, no bill on most jobsReturn postage paid

Rather talk it through? An engineer answers the bench line
0800 6890668

Stop. Check the power-on hours on every surviving SSD now, and do not update the firmware on the failed ones. The fix prevents the failure and does not undo it. Drives fitted on the same day are minutes apart; a rebuild onto survivors that are about to fail is a second loss.

What the firmware did, and what is left afterwards.

Both clocks are counters. A power-on-hours value in the SSD's firmware reaches a number the code cannot handle, 32,768 being the point at which a signed 16-bit integer overflows, and the firmware asserts and stops. Dell's engineering note for the 40,000-hour case describes an assert with a bad check on a circular buffer's index. Whatever the mechanism, the effect is the same: the controller inside the SSD halts, the drive stops answering the host or answers with 0 GB and a medium-format-corrupted sense code, and it does not come back on power cycle because the counter is still over the limit.

The vendors' advice was to update firmware before the hour arrived, and the updates work. After the hour, HPE's position was that the SSD and the data are unrecoverable. On the bench it is more particular than that. Some of the failed drives answer at controller level, with the NAND intact behind a halted firmware, and can be imaged with the right tools for the model; some have a controller that will not address its NAND again, and there is nothing to read. Which is which depends on the model and the failure mode, and the first look tells you at no charge.

The set is the other half of the story. A RAID 5 of six SSDs fitted together loses four in an hour and is offline; if two of the four answer on the bench, the set can be reassembled from six images; if none do, it cannot. What decides the outcome is often what was done in the hour after: firmware updates pushed onto the failed drives, a rebuild started onto survivors about to fail, the failed drives re-added to see. None of those helps, and each can turn a partial recovery into none.

What it says, and what it means.

Describe yours to us →
What you see The usual reason Where that leaves you
Several SAS SSDs failed within minutesThe clockStop; check the survivors' hours; send the failed drives
Drive reports 0 GBDell LT-series after 40,000 hours, and similarAssessed at controller level
Drive not detected at allController haltedAssessed at controller level; model permitting
Survivors at 39,990 hoursAbout to failPower down now; image them before the hour
Firmware updated on failed drivesThe fix applied after the failureNo help; assessed as they are
Set rebuilt onto survivors that then failedSecond lossAssessed honestly; usually little

From the parcel arriving to your files going back.

Work we have closed →
01

Logged the day it lands, and the first look costs nothing Free

A case number goes on the parcel and a number on every drive the day it is opened, matched to the slot you wrote on it. An engineer settles what has actually happened before anything spins: the interface, the sector format, the firmware, the security state, and what the controller was saying when it stopped. Back to you come two things together: a straight note of what is liftable and what is not, plus one figure, fixed and written down. Accept it, or decline and owe us nothing.

Nothing to pay for lookingA single figure, put in writingNo rebuilds, no imports, no resets
02

The drive on its own bench

A clock-failed SSD is examined at controller level first: whether the firmware halted with its NAND intact, and whether the model is one the bench's tools can address. Where it is, the drive is imaged; where it is not, the free look says so, before any charge.

Read at its native interfaceFailing heads to the clean bench
03

Imaged once, at its native sector size

Where the controller answers, the drive is imaged in one pass. Where the set has failed, every member that can be imaged is, and the array is reassembled from as many images as there are; a RAID 5 needs all but one, a RAID 6 all but two, and the free look says whether the count is reached.

Head by head, weak areas lastNative sector size preserved
04

The image, and the set

Where the set is healthy and one member was the job, the image goes back to you on a fresh drive, sector-identical, ready to rebuild from. Where the set is the job, every member is imaged and the array reassembled in software from the images: order, chunk size, parity rotation and the reshape point read from the drives' own metadata, the file system repaired on the virtual volume, never on the originals. The array work is covered in full on our RAID array site, and it happens on the same bench.

One member: a sector-identical image on fresh mediaA set: reassembled in software from the images
05

You see the file list before you pay

What was recovered is listed for you first, and only then does a bill exist. Approve the list and it is invoiced; turn it down and it is not — and where nothing has come back, most jobs carry no charge at all. Recovered data travels home on fresh media bought in for your job, with the postage at our end. Your case is not closed until you have opened the files on a machine of your own.

No charge until you accept the figureFresh media, supplied with the job3–4 days at the bench

From the bench

  • The fix is not a cure. HPD7, HPD8 and D417 prevent the failure on drives that have not reached the hour. On drives that have, they write to a controller that is already halted.
  • Survivors are on the same clock. Check their hours the moment one drive fails; on a set fitted together they are minutes behind.
  • Some drives answer at controller level and some do not, and the free look is honest about which. On most jobs no data means no bill.
  • Cisco, Lenovo and others shipped the same SanDisk drives under their own labels; the hour is the same.

One job, followed all the way through.

UK · RDD-2026-0558JOB LOGGED ✓

Six MO1600JVYPR SSDs in a DL380 Gen9 RAID 5, four failed within an hour at 40,000 hours, the other two updated and re-added by an engineer the same afternoon

The free look found two of the four failed drives answering at controller level and two not. Two members of six was not enough to rebuild a RAID 5, and the two survivors had been updated and re-added, which had already rewritten what a rebuild could have used. We said so, sent everything back, and did not charge.

0% recovered, and no bill3 days here, and back by post
Illustrative example — replace with a genuine case

What helps, and what harms.

Do this much first

  • Stop, and read the power-on hours on every survivor
  • Power down before the survivors reach the hour
  • Label the slots and send every failed drive
  • Tell us the model strings and the firmware revisions

What sets us back

  • Updating firmware on the failed drives
  • Re-adding a failed drive to see
  • Rebuilding onto survivors on the same clock
  • Assuming HPE's 'cannot be recovered' before the free look

Questions answered before you commit.

Can data be recovered from an SSD that failed at 32,768 hours?

Sometimes. Some drives answer at controller level with their NAND intact and are imaged; some have a controller that will not address its NAND again. The free look says which, at no charge.

Should I update the firmware now?

On the survivors, after they are imaged or backed up, yes. On the failed drives, no; it does not undo the failure and it writes to a halted controller.

Four of six failed. Can the RAID 5 come back?

Only if at least five of the six can be imaged. If two of the failed drives answer on the bench, yes; if fewer do, no, and we say so before any charge.

What does it cost?

£300 + VAT for one drive after the free look; a set from £500 + VAT. On most jobs no data means no bill, and this is the kind of job where that matters.

How long does it take?

3–4 days at the bench for one drive; 5–10 days at the bench for a set.

Check the hours. Then send the failed drives.

Assessed at controller level, honestly, before any charge. On most jobs no data means no bill.

0800 6890668